TERMINOLOGY OF CONTRACTS
 (IN ENGLISH FOR PURCHASERS)


JUNE 24-25, 2025
SCHLOSS ESTERHÁZY, EISENSTADT AUSTRIA

In a customer-oriented business, people's skills are key to the success of the organization. How you handle customers can impact your team's and the organization's goals and performance. Customer service focuses on providing added value, the company's strengths, and building strategic partnerships.

PART I


CUSTOMER SERVICE ORIENTATION

• Assertiveness, empathy, attentiveness, patience
• Ability to listen and a willingness to learn new things
• Ability to act reassuringly
• Handling unexpected situations and surprises
• Recognizing signs of an irritated customer and responding appropriately
• Setting boundaries in communication with customers




PART II

POSITIVE LANGUAGE AND PROFESSIONALITY

• Use of "positive language" and the importance of a positive attitude
• Ability to "read" the customer and clear communication
• Product knowledge
• Ability to assess customer expectations
• Ability to close deals
• Dealing with difficult customers and clients
• Ability to quickly find solutions to customer problems

Participation fee 

2190€

till June 5, 2025

  • 2390€  after June 6, 2025
  • We fill a limited number of places
     according to the date of registration.
Registration

ORGANISATION

TERM

June 24-25, 2025

   Registration  

PLACE

SCHLOSS ESTERHÁZY

EISENSTADT

AUSTRIA

    Hotel info      

CERTIFICATE

KEMPELEN

Certificate info
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